Waste of Time
The new shop in Edinburgh looks good, I went in to get earrings for my wife on Friday.... the products look good.... the girl who spoke to me upon entry was helpful and pleasant... over ten mins later, after being ignored assiduously despite trying to get attention and watching many customers getting service who arrived long after me I shook my head and walked out. They obviously don't need the business!!! Emailed them, but no response!!
Reply from Monica Vinader
Hi Keith, thank you for taking the time to leave us a review. I'm very sorry to hear of your experience at our Edinburgh boutique. This is certainly not what we would want your experience to be with us, and I will ensure this feedback is passed along to our team in store. I'd be happy to assist you further, so please do feel free to send over an email marking the subject as 'FAO Salma'. I look forward to hearing from you soon. Salma, The MV Team