Review of The Fragrance Shop


Rated 1 out of 5 stars

Abysmal company

Abysmal company! Advertising a small bottle of Daisy perfume using the image of the original. My confirmation email also shows the Daisy bottle with its flower lid. When it arrives it’s in a blue box with no Marc Jacob’s branding. As this is a gift I could not give this. Emailed them and waited 5 days for an automated reply to tell me they are busy. Then went to X to tell them how poor this is. Their response left me flabbergasted. Told me their images are for illustration purposes and quote small print. No apology or offer of an exchange or return. Let’s see what trading standards think of this when I contact them. They simply do not care about their customers. Avoid!

November 29, 2024
Unprompted review

Reply from The Fragrance Shop

Thank you for your recent review.
I am truly sorry to hear about the issues you have experienced with us
This is certainly not the level of service we would expect you to receive.
Unfortunately I cannot locate your details in your review so I am unable to advise
directly on your case in my response.
However please can you email us directly at customemrservice@thefragranceshop.co.uk
providing your details and I will be happy to look into the matter further for you.
I am again very sorry for the issues you experienced.
Kind Regards

Team TFS