ID.me is awful and their verification is a massive pain. Took me 6 years and about 20 tries to get verified. I gave up multiple times. Customer service is awful. ID.ME couldn't verify my VoIP number at first (which they ended up doing years later even though they say they don't support VoIP lines), or a cell phone number, then they said my ID photo had too much glare, then it was a problem with my web cam and the video chat. Since when did having to take off my glasses, cap, and partake in video chats become a thing to access my tax records? This company is a joke and does nothing to protect people's data. A massive waste of time and completely unfair to people trying to access their records. The government more than likely hired ID.ME intentionally to prohibit access and keep people's records hidden from them as the government continues in it's quest for non-transparency.