The products purchased were fine and I had no issues. This was as expected.

The reason for 3 stars is I used topcashback and even though the transaction was remembered on topcashbacks website I had to raise an issue when it was not logged. When the issue was raised and sent to HMV today I was told the transaction was not recognised as me using topcashback. As mentioned the day and time of the transaction were stored when I raised the issue so to say this calls into question that HMV at the moment may be looking at excuses not to pay cashback. So when the prices of what I purchased are pretty much the same across all retailers be weary if getting cashback is your deciding factor. This is the first time this has happened and although this amounts to £1.08 it is a point of principle I am raising this. Disappointing because what I ordered was good and so was the delivery time.

In response to HMV response, I did take this up with topcashback before posting my review and they placed the issue on yourselves. Also when responding to reviews please check the name of who you are responding to. I have no idea who Scott is and this lack of attention to detail highlights excecptionally poor customer service so I have amended my score to 2.