DO NOT USE THIS SITE
You can’t contact anyone other than on chat, where there is rarely a response whilst you’re on line. You get timed out and they respond and end the chat before you log in again.
Don’t talk about withdrawals!! You get an email stating UP TO 48 hours, but are usually waiting for withdrawals way in excess of this timeframe.
Reply from MagicRed Casino
Hi Emma,
We sincerely apologise for the poor experience you’ve had with our customer service and withdrawal process. We understand the importance of timely responses and aim to improve both areas. Please reach out to us directly at support@magicred.com, and we’ll work to address your concerns as quickly as possible.
Thank you for your patience, and we hope to resolve this for you soon.
Best regards,
Sophie
MagicRed Support Team