WORST SCAM EVER!
WORST SCAM EVER!
This is the third review i'm writing on Trustpilot about this awful company and I'll write a review every day for the rest of my life until this scam company returns my money for an iPhone that never arrived. They keep responding to my emails with the generic:
"Respecto a la solicitud sobre el estado de la tramitación de su reembolso le informamos que dicha solicitud ha sido derivada al departamento correspondiente que debe revisarla y agilizar el proceso lo máximo posible para que usted lo vea efectivo.Disculpe las molestias."
I have email after email, lying about the start of the refund, never giving me an estimate of WHEN ill get the refund, saying they have processed it, but when I check with my Bank, no such process has been taken.
I have contacted lawyers to intervene as I will not allow this company to get away with robbing people blind.
All zones, be prepared to receive a terrible review from me here every single day. You should be out of business and in jail.
Reply from Allzone
Dear Juana,
We sincerely regret the frustration and disappointment you are experiencing. We understand how upsetting this situation is and want to address your concerns.
Regarding your refund, we want to clarify that the process involves multiple steps, and in some cases, delays may occur due to administrative or banking factors. However, this is not an excuse for the lack of clear communication about when you can expect the refund. We are prioritizing your case to ensure it is resolved as quickly as possible.
We understand that generic responses can be frustrating and seem dismissive. To avoid further confusion, we will escalate your case directly to ensure you receive a concrete update on the status of your refund.
We appreciate your patience and are committed to resolving this matter. Please feel free to reach out if there are any additional details or questions you'd like to discuss.