Review of Hive


Rated 1 out of 5 stars

App not working no company support No heating!

Latest update

Very helpful lady, Lorraine, from Hive called and got me back on line. The problem appears to be that to get it going you have to delete the thermostat then reinstall it. However, only they can delete it as the app doesnt allow it. A work around, which I ahve not tried today, is to click add new device that will set the system into search mode then you should be able to reconnect. I think I tried this before but it didnt work If it does for you good.

I replied to hive as below but still have not heard from them it's now the weekend so no heating or hot water all weekend. We are pensioners but they don't care. Buy a different fixed system is my advice.

My original post
We have had Hive at home for about 4 years. Until recently we experienced only one occasion when it failed. We spoke to a agent then and the problem was resolved. Our thermostat now keeps disconnecting and will not reboot. Spent ages on line yesterday to get it reconnected but it's fallen out again overnight,of course it's winter! My daughter has the system as well and hers has also failed. Tried contacting hive but got a message saying No agents available. I'm suspicious as they have just added a subscription service we do not want. Without assistance and them logging in the heating does not work and there are no agents outside 9 to 5. So my advice is now AVOID.

November 22, 2024
Unprompted review

Reply from Hive

Hello,

Thank you for sharing your feedback, and I’m really sorry to hear about the ongoing issues with your Hive system, especially during the winter months. I completely understand how frustrating it must be to deal with technical problems, particularly when the heating isn’t working as it should.

I also apologise for the inconvenience you experienced when trying to reach support and for the difficulty in getting your system reconnected. Our team are available 9am to 7pm MON - FRI and 9am to 5pm SAT. Feel free to contact us anytime by phone as the live chat can be closed on busier days to help keep things moving quicker we prioritise telephone calls on busier days, https://www.hivehome.com/contact-us

I’d really like to help resolve this matter for you. Could you please complete the information request so I can contact you directly and assist you in getting your system back up and running? Please also note that not taking out the subscription has no baring on your thermostat not working. We have no way of impacting your thermostat to prevent it from working. I would be glad to assist you and help you figure out the issue when I receive your account information, if you prefer to contact us yourself you can call us today up until 5pm.

Kind Regards ^LB 🧡