App not working no company support No heating!
Latest update
Very helpful lady, Lorraine, from Hive called and got me back on line. The problem appears to be that to get it going you have to delete the thermostat then reinstall it. However, only they can delete it as the app doesnt allow it. A work around, which I ahve not tried today, is to click add new device that will set the system into search mode then you should be able to reconnect. I think I tried this before but it didnt work If it does for you good.
I replied to hive as below but still have not heard from them it's now the weekend so no heating or hot water all weekend. We are pensioners but they don't care. Buy a different fixed system is my advice.
My original post
We have had Hive at home for about 4 years. Until recently we experienced only one occasion when it failed. We spoke to a agent then and the problem was resolved. Our thermostat now keeps disconnecting and will not reboot. Spent ages on line yesterday to get it reconnected but it's fallen out again overnight,of course it's winter! My daughter has the system as well and hers has also failed. Tried contacting hive but got a message saying No agents available. I'm suspicious as they have just added a subscription service we do not want. Without assistance and them logging in the heating does not work and there are no agents outside 9 to 5. So my advice is now AVOID.
Reply from Hive