Had gas and electric smart meters fitted on the basis they would be in dumb mode as I always for 40 years have sent in monthly readings for accurate bills, unfortunately there was a mix up on the fitting of the electric meter and another had to be fitted. I dealt with one person by EDF via email, Nadine has dealt with the whole process and has been absolutely brilliant throughout the process, with exceptional help and advice and diligence with regular updates, highly rate EDF and would recommend them to anyone in the future.