Review of Virgin Media


Rated 1 out of 5 stars

Could have been good but wasn't.

Wanted to sign up for 360 box but it was unfortunately not available in my area, sales person suggested the stream box, when questioned if multi room was available I was assured that it would be in a few weeks.
Fast forward 8 months and it's still not available.
The stream box is simple enough to use, menus are clear and straightforward. Problems start when the streambox disconnects from the hub and has to be rebooted to reconnect, this is happening at least 2 to 3 times a week. Could be good but just isn't. Now having to pay early termination fee as the lack of multi room is an issue. Heading back to Sky, lesson learned.

November 17, 2024
Unprompted review

Reply from Virgin Media

Hello Adam,

Thanks so much for your review, we are sorry you feel that way about us. We also have a vast variety of ways to contact us for help or support and I have listed a few below for you:

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone

WhatsApp: 07803089684

Facebook: https://www.facebook.com/virginmedia

Twitter: https://twitter.com/virginmedia

Forums: https://virg.in/VMforums

And we can help from there.