Pre booked a car to pick me up after a concert on Saturday night.
At the scheduled time I rang to check it would be arriving soon. Was told it was one minute away.
Ten minutes later I rang again and was told they would be dispatching a driver shortly - a half hour wait.
By this time it was midnight.
I’d pre booked the car for 11.30 pm.
I ended up cancelling and having to make my way home alone by public transport- the very thing I’d tried to avoid by pre booking a car.
What makes it worse is that this the 4th time I’ve pre booked a car that wasn’t dispatched until I rang to say it was late.
They don’t care at all either.
Used to be so reliable but definitely won’t be using again, and would recommend you don’t rely on them if you don’t want to be left stranded.