Flightcatchers are obviously focused on one thing - providing a low headline price in price comparison sites like Sky scanner. In order to do that they cut absolutely everything else back to the bone. The flight you buy may be awkward, arrive in the middle of the night, be rescheduled multiple times, requiring you to reply with an email every time. You’ll have to pay up front and have little-to-no recompense if something goes wrong. If you need to change any aspect of the booking expect to pay through the nose - in order to change our Etihad return flight from one airport to another we were going to be charged £400 each. When we eventually decided to cancel we received only £200 back after spending over £1300 despite cancelling months ahead of the flight. That £200 required 2 phone calls and 4 emails to arrange and We were informed would take 6-8 weeks to (so actually we’ve got no idea whether we’ll actually receive a refund at all) - all of this we were informed was “the fault of the airline” - but I can’t help but feel I’d have got better customer service if I’d been dealing with Etihad directly. Flightcatchers customer support staff are unfailingly polite but seem to specialise in obfuscating simple matters by talking at 200mph in jargon-heavy language that means you never really understand what they’re saying. They arbitrarily call in the middle of a Sunday demanding you reply to an email reconfirming an airline’s schedule change there and then. On the whole an unfailingly disappointing experience. The flights were cheap - yes, which is why they get two stars rather than one but everything else was awful. Only use this company if there is absolutely no chance your flight will change and a rock-bottom price is the only thing you care about. If you’re planning a holiday in advance *DO NOT USE THIS COMPANY* - things change and this company will fleece you when they do.