Pure fraud - company lies to make you pay
Hands off - obvious fraud!
They check your image before you pay, saying "It is biometric". The second you hit the "Pay" button, they tell you FOR EXACTLY THE IDENTICAL PICTURE that it is in fact not biometric. Now, I have a useless picture - whis is of course not their fault. But they bluntly lie beforehand to make you pay. saying "this picture is ok", when in fact it is not.
And without any shame, after I paid, they now request proof from ME that the picture is NOT biometric - even though that is their own assessment of the matter. It's them asking me for proof for their own statement. Completely absurd... and in any case, the picture is not ok, so they lied to me ahead of the purchase.
Bottom line: Hands off. Worst shit show ever, bluntly lying to customers to make you pay. Not actually providing any service whatsoever. And zero customer service.
Reply from PhotoBooth Online
Hello!
Our goal is to provide users with the best possible photo, and we conduct an additional review after purchase to save you time in submitting documents in case of any doubts. Not all services offer this kind of support; some do not take responsibility for the quality you receive, but that is not the case with us. Most often, photos do not meet the requirements if they were not taken correctly from the start.
We have sent you instructions on how to retake your photo. We regret that the photo did not turn out well on the first attempt, but this should not hinder achieving the desired result or be a reason to label us as frauds.
We apologize for any inconvenience caused. Please understand that we are committed to achieving the perfect result, which sometimes requires a little extra effort. We recommend trying to retake the photo according to the provided instructions. However, if you strongly prefer not to retake the photo, please reach out to support again, and we will find an alternative solution.
Thank you for your understanding.
Best regards,
Emma, customer care PhotoBooth Online