I don't like the way they try to sign you up
In the end I did not sign up but I feel that the way this company tries to sign up customers is very very wrong. I hear what they say in all of their replies to reviews that customers "must have signed up and agreed to £18 monthly cost" but 1 in every 4 people reviewing on here gives the company a score of 1 or 2 stars!! Why then do they not act on the feedback from these customers and do much more to make it extremely clear at the outset about the charge!? The popup message on my shopping site said "claim cash back" in a VERY big font, then in a much smaller font "click below to join the programme to claim" and then in a TINY FONT "£18 per month charge"Why not put the £18 charge in the LARGEST font on each popup and web page? I also complained to the retailer that they should remove this popup "offer" from their site.
Reply from Complete Savings
Hello Mark,
We appreciate you bringing up this issue with us. You can be assured that Complete Savings generates significant cashback savings for its members.
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk
A member could only join and authorise us to charge their account if they manually filled out the signup form with their information after making an online purchase with our marketing partner, and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
We can provide information about our programme, if you will provide us your Membership ID or Email Address associated with your account. If you do not know your membership ID, please provide us with the following details: your UK postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@completesavings.co.uk.
If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings