Return arrived 2 weeks ago, still no refund
I’ve purchased from Skagen a hand full of times and have had to return a few items because their sizing is hit or miss.
I returned a pair of jeans last month and although you had to pay for your own returns from the UK to Denmark it was no issue.
This time however I send first class tracked. Parcel arrived and was signed for on 17th October. It’s now the 30th. I’ve tried emailing and since telling me it’ll take 7-10 days to process. They’ve not replied to me since.
Reply from Skagen Clothing
Dear Harry,
Thank you for bringing this to our attention, and we apologize for the delay with your return. After you reached out to our customer service team, we were able to investigate and ensure your return was processed. Your refund has now been issued, and you should see it reflected in your account shortly.
We’re sorry for any inconvenience this has caused and are working to improve our processing times to prevent similar delays in the future. Thank you for your patience, and please feel free to reach out if there’s anything more we can assist you with.
Best regards,
Skagen Customer Service Team🦢