Ken Pang got involved with the sale when everything was perfectly fine, these egotistic managers are poison to any industry, clueless about BYD cars and customer service and stopped me from going ahead with the car and to add insult to injury tried to force me to write a positive feedback, what an univiiting patronising individual. Sorry Tim bought the car from Alan Day BYD and they have managers who know what they are doing! I've seen your Google review, Ken Pant, you are writing your own review.