Sometimes it is better to leave a review when things do not go to plan. I ordered 2 movies part of the 2 for £16 offer and only one arrived. I bought this to the attention of customer services and I was asked too wait a little longer and then contact again if still nothing turned up. I waited and there was still no sign of the missing movie. Upon recontacting customer services a replacement was sent out 24 hours later.
My review is positive because I liked the way my issue was dealt with. The issue appeared to be created by the courier losing the movie in the first instance. Things do get lost in the post and that being considered I was happy to be listened to with appropriate action taken to resolve the issue. Like a few others have mentioned delivery times could be a little quicker but I suppose that is a way of keeping costs down and passing those savings to customers. The 2 for £16 offer is a very good one in my opinion.