I need to give you a low rating because your left hand (your website) doesn't seem to know what your right hand (your actual service offering) is doing:
I checked your website to see you ARE offering to replace Ist gen iPad Pro batteries. I took it to your collection centre and three days later then sent me an email to say the batteries cannot be sourced any more and therefore iLabo will not be able to effect the battery replacement. What a waste of time. You should update the website to reflect the correct status of what you will and what you won't. You are after all an IT company.