Another ridiculous NHSE experience.

I visited my mother's GP surgery to order a letter from the doctor. I explained very clearly to the receptionist that my mother had dementia and in order to use the POA I had, I needed a letter from her GP confirming that she had lost capacity. The receptionist talked all around the houses and finished by telling me that to protect patient confidentiality, I may need to get my mother to fill out a form giving me permission to ask for the letter. When I pointed out the bloody obvious - i.e. that my mother lacked the capacity to fill out a form giving me permission to apply for a letter confirming she had lost capacity, the receptionist said there was a way around it - I could get the letter if I could produce a valid POA document! At this point, I realised I might as well be talking to a pot-plant and left. Can NHSE get any worse? I doubt it. Mind you, it's the same with private clinics - is it the systems which are to blame, or are their employees thicker than a whale omelette? I really can't tell anymore.