Updated domain name
Updated domain name, now the paid plugin will not process updates. Can't access the customers account, because 2FA, and it wasnt previously. Brainstorm force's application is resulting production delays. Avoid.
Update: 1/4/2025
Dear Brainstorm Force - Instead of jumping through hoops that your product introduces, the client approved the work to replace all of the widgets that your plugin provided.
Now they are cancelling their renewal with your company.
Companies like yours need to learn how to serve your clients better, they are your customer, but they have others working on the site.
What's bad is, they actually reached out to your company, and was told there is nothing that could be done. So in the end, I guess you really didn't value this customer.
Reply from Brainstorm Force
Hello Chris,
Thank you for sharing your feedback. We understand how crucial uninterrupted updates are, especially for production environments. It sounds like the domain update may have impacted your plugin licensing. Our team can assist with reactivating updates on your new domain to get things running smoothly.
Regarding 2FA, we’ve introduced this additional security measure to protect all customer accounts. If you're encountering issues due to 2FA, please reach out directly to our support team—we’re here to guide you through the process and resolve any obstacles as quickly as possible.
We appreciate your patience and are committed to ensuring your experience with us is seamless.