Hello Myriam,🙂️

We are very sorry to hear that your experience with us was not ideal, from the bottom of our hearts.

However, after reviewing the footwear you received, we confirm that we have indicated that the footwear is small and therefore we recommend choosing a larger size. Also, in case of doubt, you could have always contacted us to help you with the choice of shoe size, as you did with the shipping address of your order.

On the other hand, in relation to the costs, they are indicated on our website and accessible to everyone, so that you can take them into account before making the purchase for possible returns.

We always advise you to contact us so that we can advise you as much as possible, as well as reviewing our frequently asked questions.

We remain at your disposal for anything you may need.

Yours sincerely,
Polín et moi team.❤️