If I could give zero I would.

If nothing goes wrong it's fine. When you have constant drop outs for over a week, do all the trouble shooting they say, have a factory reset and it still doesn't work what then eh? Well then you then get gaslight by being told they aren't drop outs (even when my work call froze) and it's the police "monopolising the frequency" (which apparently they do multiple times a day all day long. I live in a village, not the bronx in 1984!)

Several days later you get a new customer service rep who asked you to repeat everything you have already done.

They will likely respond with "oh we're sorry pls contact us so we can look into it" which is code for "we don't care"

How Zen get such high reviews I've no idea. Avoid unless you want to spiral into insanity.

If the WiFi stays up long enough for this review to go up I'll be rather surprised.

UPDATE: They have requested further info which I have provided. Don't hold your breath for a response for me though.

UPDATE: up to approx 25 drop outs today alone. Pretty much every 29 mins. Making it impossible to work.