Dear Donna,

Thank you for taking the time to share your feedback. Most orders from NorthWestPharmacy.com can be tracked online.
You will receive an email when each item in your order is shipped and the email will state that one or more of the items have been shipped. For all orders in which online tracking is available, you will receive another email with the tracking number as soon as the tracking number has been issued and uploaded to our system. Simply click on the tracking number in the email to track the package online.

Alternatively, you can log in to your account on our website where you will find the tracking number(s) located on the details for your order. Tracking numbers are generally available in your online account five business days after an order has shipped. Simply login to your account, navigate to "Order History" and click on "Details". Then click on the tracking number under the “Status” section to track the shipment.

Online tracking is not available for all orders. If online tracking is not available for your order, it will state under "Tracking No:" that no such online tracking is available.

The NorthWestPharmacy.com Team