READ THIS, Brilliant customer service from small business.
To be honest, I really struggled to reach QUOYA by phone and email. I tried a lot too. However, when I did finally reach them after trying they were absolutely amazing. I mean, really superb. They adjusted our our purchase and sent out parts, despite that we had bought the kit over a year previously, completely without question or cost, which really is excellent. I would have no hesitation buying further products from Quoya. The quality is excellent. I am not a fan of video tutorials tbh, but I did work out what needed to be done and the final product worked brilliantly. Thank you.
Reply from Quoya Living
Dear Customer,
We sincerely apologise for the delay in getting back to you.
At Quoya, we take pride in providing excellent customer service. We carefully review all emails and phone logs to ensure we respond promptly. If we missed your message and your issue remains unresolved, we are truly sorry for the oversight.
Please feel free to reach out to us again. We are committed to resolving any issues you may have or processing a refund if needed.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
Quoya Support Team