Went online. Paid for click and collect as urgently needed a ladder for a job. Called up as after I paid the address did not come through for where the shop was. After hanging on the phone for ages I was put through and told that National Tool Hire were trying to source me a ladder from a 3rd party and this could take several hours. I explained that this would not work for us as we needed to get on with a job. I was told that the ladder could arrive anytime within the next 24hrs and that my fee paid was non refundable as I had not paid extra!
I ordered the ladder online at 9.30am. It's now 12.45 and no sign or contact about my order.
£60 gone - an absolute disgrace.