Terrible Response Times, Overpriced 'Premium' Service
Worst customer service ever. They claim to have live chat, but no one is ever online, no matter what time you try. Even worse, it takes them over 2 business days to respond to anything—if you're lucky.
As for their so-called 'Premium creators,' almost everyone on the platform claims this status just to charge an extra $50, yet most of these 'Premium' creators can't even produce usable audio.
This platform started out great a few years ago, but now it's a complete disaster. If you're considering working with them, don't. Try another platform instead
Reply from Billo
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. Our support team is working hard to catch up on backlogs, and we appreciate your patience during this time. Regarding the Premium creators, we take your concerns seriously and will look into them to ensure quality across the board. We’re committed to improving and hope you’ll give us another chance in the future.