I love this group of casinos and for the most part is been a very positive experience. I was playing Hyper Gold All In in June and won enough that my husband and I can finally buy a house in Canada. We are both in our 50s and it was impossible to save a down payment with the cost of living here so, I will be eternally grateful because we love our new house and were miserable in our rental with terrible neighbours downstairs who are constantly loud
They have a great variety of games, but I have noticed since I won the big amount, I haven’t been winning pretty much any time I put money in. But I can’t really complain about that. I just have to wonder if they fix it after you win. Also, I’m not happy at all because they have frozen my loyalty points and I can’t play with them. I asked about this and they couldn’t really give me a straight answer. It feels like I’m being punished for winning, which isn’t cool. I will continue to play but with the win ratio being so crappy, it won’t be nearly as often. But I will say that this Casino offered us the chance to be homeowners so I’ll be eternally grateful.
I do have to take away a star for the freezing of the loyalty points, even after I’ve deposited several times, with no reason and the win ratio going way down compared to what it used to be. That tells me that this has to be fixed.

*Update.. Yes, they did send me an obscure email with a list of possible reasons why I can't access the VIP points I earned. I have continued to play after my win, so it's not that I won and stopped playing. So, in my opinion, giving a list of several possible reasons why you can't use your points is NOT giving a clear answer. I don't like that. They also were sure to tell me they can't give me any clear timeline of when I can use the points. I mean don't get me wrong, I'm thankful I won, but I very much dislike feeling like I'm being punished for winning. And calling it a 'suspension' of points sounds exactly like that. I did nothing wrong and they can't say exactly why they did it and even urged me to 'keep playing' and at some point they don't even know in the future I could be able to access them again. I have always liked this casino group, but IMO that is sketchy. But hey, keep your few reward points captive. It equals less than my usual deposit anyway. And I'm not going to keep playing and losing to access a few points. Don't do that to your regular players. It makes the whole thing feel rigged and I really hope it isn't. Be transparent and clear.