All the staff were very helpful with the exception of reception and guest services, including the manager who said my complains were not registered on the system so I said it was a waste of time talking to reception.
The food in Jiva Beach Resort was very good.
Our room No. 562 was tired. The bedroom had been freshly painted (badly) and the bathroom had no storage. My husband has a stoma and therefore extra equipment is required and therewas nowhere but the floor to put it which was not acceptable. The hotel provided a chair which made it impossible to move in the bathroom. I moved a small stool under the sink. The room needed painting. The pipe dispensing the liquid soap into the sink constantly dripped until it broke near the end of our holiday. It was never mended. The lock on the patio door to our swim up terrace was also broken and never mended.
The towels were very thin and on their last legs.
We did not have a chaise longue or a table in the room as did the adjacent rooms. There was loud thumping music played round the pool outside our room all day and ever other night there was a live band and we felt like we were back stage as the stage was outside our terrace. You could not hear yourself speak sitting on the terrace.