Review of Wowcher


Rated 1 out of 5 stars

NEVER AGAIN

Bought a mid week trip off WOWCHER to Gdańsk 10-12 December, flights 3 days/2 nights reduced to £79. I’ve bought off WOWCHER for years and had no reason to suspect anything. Unfortunately you have to redeem your voucher before they hit you with a real eye watering reality of your own stupidity for trusting them. HOLIDAYMERCHANT.CO.UK the supplier of the break then tells from an Asian call centre, who clearly do not wish to speak you, that I had bought STANDARD option . The flights provided made it impossible to enjoy the break promised. 1st day land in Poland 23:55hrs leaving 5 minutes of that day left. Then a 3 hour trip to our hotel IF there was transportation available so roughly arriving at our hotel 04:00hrs the next day. Then on the 3rd day our flight was 05:55hrs meaning we needed to be at the airport for 03:55hrs plus the fact it was a 3 hour journey according to the representative. So we’d have to leave approximately 00:55 that day to get to the airport. THIS is their example of a guaranteed 30hrs in the location (NOT THE DESTINATION) in order to get the BETTER flights it was going cost an extra £66 each. More expensive than the original priced holiday £129 reduced to £79.

You are ONLY informed about this once you REDEEM your vouchers. They have taken money and offered me credit as opposed to a refund as the break is still available. I think this practice is morally corrupt. BE WARNED!

October 7, 2024
Unprompted review

Reply from Wowcher

Thank you for your review.
I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will
contact you on your case in the next 24 hours.
Many Thanks
Wowcher Team