I would rate my experience in the Futon Shop as a five star experience. My questions were answered and I was treated with civility and respect.

The delivery of the item was not such a good experience. I was informed six times that the delivery would take place. It was finally delivered after I 'phoned the number given and then was 'phoned back by the Manager of the shop in Tottenham Court Road,
The delivery person said that, previously, they could not find my flat. There is a map at the front of the site, there are 30 flats they had easy access to in order to ring someone's bell and ask them. There is an office with two office staff in attendance every day. if my address was not immediately obvious they could have easily discovered it.