Do NOT consign with this Company!…
What a tacky second rate little company this is. When they fail to sell your item you’ll be charged £40 to have it returned. They’ll spout some rubbish at you about the fee covering the cost of cleaning (utter nonsense), storing and photographing your item, but will accept no responsibility for the fact that they were unable to do their job and make a sale. Yes this ‘fee’ is mentioned in the terms and conditions (in tiny text at the bottom of their emails), but the way it’s worded would lead you to believe that after 3 lots of reductions over a period of months, the item will
be returned if still not sold. However this is not the case. Instead they’ll hold your item hostage until you pay £40 to have it back.
Other consignment companies that conduct themselves with some class and dignity, like Xupes and Bagista will return your items free of any fees if they don’t sell, and actually apologise for the inconvenience - an embarrassingly stark contrast to this tin pot organisation.
So save yourself time and aggro and use a professional alternative to Luxe Collective - preferably anywhere that isn’t run by a bunch of silly amateur boys
Reply from Luxe Collective Fashion
Hi Nicola,
Thank you so much for taking the time to leave us this review and we're so sorry to hear of the issues you have faced in regards to consigning an item with Luxe Collective.
We cannot apologise enough if the the terms and conditions for our consignment offers were not made clear enough at the time in which our buying team issued your consignment offer. Rest assured it is not our intention.
Upon accepting an offer issued by our team and sending your item to our HQ, this means that as a customer you have accepted the terms and conditions which are outlined in the offer email.
In our terms and conditions it clearly states that "you can request for the item to be returned at any time subject to a £40 processing & delivery fee.".
As a company we will list your item on our website indefinitely until the item does successfully sell, if your item does not sell then you are more than welcome to request a return at any time. In the terms and conditions we do not specify a time line in which we can guarantee your item to sell so we are extremely sorry if this has been different to any other pre-loved consignment services you have used!
However, as mentioned previously we cannot apologise enough if this was not made clear enough to you when receiving your offer email.
The £40 service fee is in place to covers several costs, including: tracked and insured return postage, authenticating your item, cleaning your item, photographing and storing your item plus the initial postage label you receive from our team.
Please accept our sincerest apologies for this and for any inconvenience caused. We understand that this fee can be frustrating, and while we deeply value you as a loyal seller, we are sadly unable to make exceptions or waive this fee for individual sellers. This policy is applied to all sellers to ensure fairness and consistency amongst our services. Again, we really are so sorry about this, however we hope you can understand our reasoning for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter and please know that your feedback has been greatly appreciated.
We hope that this has now helped to provide more clarity on our policy, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com. We are always here to assist in anyway that we can.
Many thanks - Elli