Poor quality , Terrible customer service
Only getting one star because that’s all I could leave a review with otherwise it would be zero! Carpet fitted, paid over £800. One day later tufts, pulls showed all over the carpet. Spoke to them and sent someone out, even he said it was a mess and he wouldn’t have it in his home, apparently sent report to manufacturer said there wasn’t an issue , I bought the carpet from Wilson’s not the manufacturer and they won’t do anything , I am now left with an absolute mess of a carpet in my living room, would never ever use again!!!!
Reply from Wilsons Carpets
Hello,
Thank you for your review and we’re sorry to read that you’re not happy with your carpet.
We take all customer concerns seriously and will investigate report is issues meticulously, in certain instances will refer issues to the manufacturer who are the ultimate experts for all manufacturing related issues.
We would like to understand your situation in greater detail, in order for us to better understand your situation, we kindly request some information from you.
Once we receive your information, we will gladly begin to establish what has happened and promptly address the matter in full.
Kind regards,
Jenny
Wilsons Carpets