Hi Andrea,

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

Please reach out to our dedicated support team at support@evoraofficial.com with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.

We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.