very annoying system, where over and over finds missing items where they are not, and you have to keep replying them as item found, otherwise they charge you anyway if you don't respond, not very accurate system, where you have to add a lot of time to answer, update or contact amazon, I'd rather pay 5% more in fee, and have it 100% automated, and not wasting my time and money, I don't recommend this services, and I tried a lot. P.S: they offered a $9 refund if I was deleting this review. Insane