Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We take claims of misrepresentation very seriously, as transparency and honesty are core values for us. We will be reviewing this matter internally to ensure that our sales practices align with the high standards we set for ourselves.

If you would be willing to provide further details, we would appreciate the opportunity to investigate this and address any concerns directly. We have requested this information from you as soon as we have this we will investigate this further.

We sincerely apologise for any inconvenience caused and hope to resolve this for you.