No refund
My item came damaged. It has been over a month going back and forth over email and they claimed they sent a replacement but I never received shipping info. I believe they are a scam and highly unprofessional.
Reply from Iluminating
Hi there,
We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback.
Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at support@iluminating.com — we’ll do our absolute best to make things right.
We appreciate your patience and the opportunity to improve.
Best regards,
The Iluminating Team