I've recently transferred to Utilita, the first problem began with trying to pay via the app, the payment menus were unavailable. Called twice to try and get a resolution, finally 2 days later the menus became available in the app and I was able to put a prepayment on the app. I have since tried to add a card so the payments are automatic. However this is my 3rd call to resolve this one, and its still not sorted. First call, they went through the procedure uninstall app , etc.... said it would get sorted - nothing. Called again on Friday around 4.30pm same again, said reinstall but this time sent me a text to get the latest version.... it the same as the one on Google Play as it simply sent me there. They said don't open the app for an hour and then try, I asked what time they closed and they said 8pm, guess what called at 5.30pm as the install made no difference, and hey yep they were closed. Call again today, they have now raised a tech issue and it will take 5 - 7 working days for them to look into it!! Asked if I could raise a complaint... yes it will take 5 to 7 working days. This is really bad and my first impression is why have I come over to Utilita.... You have brough this review on yourself. Thank you for your reply Pete, as you have come back to me and have tried to sort I have amended the experience to a 3 star.