At the beginning of the year I decided to have roof insulation fitted by this company, The product was to be Hybris Panels, that sit between the joists. The first pair of fitters made such a hash of it, that panels kept falling down. Fallowing complaints, another set of fitters were sent. their efforts to rectify made little or no difference, panels kept falling. I now decided to run cord between the joists to try and hold up the panels. This wa only marginally successful, panels keep drooping and falling. Another fitter was despatched with lengths of timber to try and stop the panels falling. Again with minimal success. Each time fitters arrived there were excuses involving not having the right tape, or having no tape on board, but in fact very little if any, tape was ever used, and the panels were under cut to the wrong size. Each time I called the sales director, many promises were made, but the results, when there were any, were useless. Now I have a roof with panels hanging down all over the place, all for nearly £5000. At this moment I'm trying to contact the firm to try again for a resolution, but they have decided not to bother to reply to my request for action. Furthermore, I had to make many requests before I finally got the relevant "warranty" etc which they now ignore.
If there were a zero star option, I would have used it.