UK customer. £8.40 postage for a 2 Gram replacement screwdriver bit. Absolutely disgusting. Paid a premium for postage of Mako set a year or so ago. All was well until I lost a piece. I inquired about replacement bits and was directed to the website to order one. The bit itself is £2.99 which is not entirely reasonable given the cost of the set, but I'd have taken it as I was keen to replace the bit and they are good quality.

The postage though is a total insult to the customer. It's disgusting. It discourages those people who want to be environmentally conscious and order a bit not a new set. It's profiteering at its worst. A 2nd Class Small Letter in the UK is 85 pence. The bit weighs 2g. They want to charge me £8.40 to post something miniscule locally.

They clearly would rather charge customers the earth than provide a good service by setting up the tiniest of UK dist centres. I assume they're postage from Europe in which case I'd suggest ending UK operations as you clearly have contempt for your customers.

You could run a UK distribution centre from a small unit for next or nothing and provide a good service to the UK customer base. Instead you've chosen to take advantage of the good will of the customer base. I think this demonstrates to me that you're trading on a name and can't be trusted in terms of customer support. There's a moral aspect to business and it's being ignored here. Appalled and insulted.