Hi Emma, I am sorry to hear about your disappointment that the driver failed to deliver your parcel due to the driver being unable to find the house. I understand how inconvenient this is for you. I apologise for the inconvenience this has caused. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.