To call it customer support would honestly just be a lie. I swear they actively try to make your experience worse. My phone recently broke and I lost my FFXIV authenticator/software token thing. So I contacted them trying to get it removed so I could access my account. Well, because the name on my ID doesn't match my account (an account made 10+ years ago,) I was told I'd have to update my account info before they could remove the authenticator. Easy enough, I thought.

Wrong. I sent in a ticket to update my name and I was told no, because- get this- my ID doesn't match the name on my account. Like, obviously, that's why I'm trying to change it? I was then told the information was fabricated and they wouldn't change it, effectively locking me out of my account. I offered every other possible form of account verification I could; order numbers, credit card information, even product registration codes. They essentially sent me the same pre-made email template, then blocked my email from sending in tickets.

Do yourself a favor and play a game from literally any other company.