Review of Tyneside Home Improvements


Rated 5 out of 5 stars

Garage conversion with heart & soul

Following some devastating family news, we needed a bedroom with en-suite garage conversion as a matter of urgency. THI were recommended by our neighbour ( previous THI customer). I made the call with hope for a quick response with low expectations. Surely this wasn’t possible right? Enter THI, they recognised our exceptional position, were in budget and offered a 2 week start date! Every interaction, without exception, was professional, considerate and genuine. The management of the project was done seamlessly by Damon, always keeping us informed. The tradesman were skilled, knowledgeable & good humoured. First fix stage was heavy going and Graham, joined a few days later by Cam, were excellent. They were hard working & respectful (amazing what you can learn from YouTube eh Graham?). The joiner, plasterers, electricians and plumber kept the same high standards throughout, and did you proud THI. I have no hesitation in recommending them. What could have been an impossible task, at the worst possible time, was completed to schedule, with empathy and good spirit.

August 1, 2024
Unprompted review

Reply from Tyneside Home Improvements

Hello Sue,

Thank you so much for taking the time to share such a detailed and heartfelt review. We are incredibly grateful for your kind words, especially during what must have been such a challenging time for you and your family.

We are glad to hear that we were able to provide the support and service you needed, and that Damon and the team—Graham, Cam, and the other tradesmen—were able to make the process as smooth as possible. Your praise for their professionalism, skill, and good humour means the world to us.

At THI, we always strive to deliver our best, and we're humbled that we could help make a difficult situation a little easier for you. It’s always encouraging to know that our team's efforts were appreciated. Your recommendation is truly appreciated, and we're so pleased to know we met your expectations.

Please don’t hesitate to reach out if there’s anything more we can do for you in the future.

Best regards,
The Tyneside Home Improvements Team

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