Purchased a garden shed from here
Purchased a garden shed from here. First off i must say my contact with Robert Dyas when buying was 5 star. the shed was a 5 star shed. the reason i gave them 3 stars is they are and i was let down bey their delivery company Plaletline they gave me a delivery date so i took a day off work nothing arrive. so i called them late afternoon and was told they had changed the delivery to the following day so then made me loose two days of work.
Reply from Robert Dyas
Good Morning Tony.
I hope you are well today.
We are delighted to hear that you were pleased with both the garden shed and your experience with our team during the purchase process.
However, we are truly sorry to learn about the inconveniences you experienced with the delivery. We understand how frustrating it can be to lose valuable time due to delays and miscommunications, especially when it impacts your work schedule.
Please be assured that we take your concerns seriously and we will be addressing this issue internally with our supplier and Plaletline. Your feedback is crucial in helping us enhance our delivery service and prevent such issues in the future.
If there is anything further we can assist you with or if you have any additional concerns, please do not hesitate to reach out to our Customer Care team. We value your feedback and hope to provide you with a smoother experience in the future.
Thank you again for bringing this to our attention and we appreciate your patience and understanding.
Wishing you a wonderful day!
Sara - Customer Relations Executive
Robert Dyas