Ai bots as customer support
Trying to communicate with talk talk when having issues is impossible have to go through too many ai bots till connected to so called agents which are very nice people and try to help but find have to go through the same crap to connect again as not fixed the issue then you get lots of messages to tell you they found solution that takes you straight back to ai bot when press link. cheap price broadband for cheap faceless creature service🤯have been without Internet for over a week is a joke really !! Was expecting a call from case manager on 4 September between 12 -2 pm that did not receive, have been informed they calling tomorrow morning and again received another txt with link telling me if still experiencing issues to connect to a agent ( bot) to arrange for engineer to come to property after engineers had just left here today ? is sending me mad!.
Still no Internet
When service is good and no issues is good but sooooo bad when in need of customers support
Reply from TalkTalk
Hi Lucie,
We have various means of communication to suit all of our customers' different needs, I assure you that you can speak to one of my helpful colleagues here if you prefer https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
However, you can also easily test your service and log a fault using MyConnection within MyAccount, this gives you the independence of reporting yourself without needing to follow our contact channels.
Thanks,
Alina - TalkTalk