I've just been reminded of the terrible service I've received from Prudential ( it's where I chose for my NHS AVCs). They asked me to complete a questionnaire regarding their service. I think I said I was "Dissatisfied" and hoped someone would read my responses and improve their service. I did get paid quickly after battling through all their systems phone calls forms and hoops. Which is more than can be said for another Pension supplier I am also dealing with.