Have used Airbnb several times with no issues but then nothings been wrong with the places we’ve stayed in. This time, the listing didn’t match the property & the bedrooms couldn’t be secured as the door lock was broken. It wasn’t safe to stay so we left but Airbnb have not responded to our requests for help. Having an unsafe property is a reason listed for a refund but in spite of multiple messages Airbnb have failed to help us. I would give the no stars if it were an option.