I ordered my camera on 12th August. A little worried about delivery I contacted the company who said it would come via FedEx on 30th August (before I went away). It got closer to 30/08 and nothing was heard so I chatted to them again and they apologised as there had been a delay and it COULD arrive by 4th September - far too late as I was travelling then. I had to cancel the order. It would be useful to get updates on this sort of thing rather than having to keep contacting them. Luckily I ordered the same camera (yes it was more money) and it arrived the very next day. The chat service is very good and they are very honest in what is happening.