We have home and emergency cover with the aa. We came home yesterday to find there had been an area wide power cut and we had no electricity apart from lights downstairs. We got advice from the National Grid and managed to turn on most things but despite changing fuses and trying different sockets the freezer doesn’t work and we lost all the contents. Most important the boiler and shower do not work either. I am a 70 year old cancer patient who needs hot water. We’ve we called just now the helpline were most unhelpful basically saying we can’t claim for anything electrical. What is the point of having this insurance? They are a disgrace.