Used this company to collect us from…FARO PORTUGAL
Used this company to collect us from FARO airport.
We followed their instructions to meet the driver at the meeting point but they never turned up.
Had to arrange a taxi instead to take us to our hotel.
They eventually rang me 1 hr later asking me where I was.
We paid them in advanced but they wont refund us the money.
Advice, DO NOT USE THEM
Reply from Suntransfers.com
Dear Darren,
Thank you so much for taking a moment to leave a review regarding your most recent experience with us.
First and foremost, we regret the inconvenience and frustration you and your family endured. Your comfort and peace of mind are of utmost importance to us.
For a more in-depth follow-up regarding your experience, we kindly ask that you contact us at info@suntransfers.com if you haven't done so already.
Again, sorry for not being able to provide you with a pleasant transfer experience this time.
With our best wishes we remain,
Samuel,
Customer Experience Specialist