Follow up on previous reply
Since there is no way of responding to the previous reply I am starting a new review. The response to my complaint is simply a lie. The technician did not provide any estimate beyond the callout fee quoted when I booked. There is zero transparency about the actual fee, and this company operates a system of extortion plain and simple. Do not be deceived by the apparently reasonable tone of the reply.
For the record, their so-called skilled technician lied to me by suggesting that one of the lamps they connected did not work because of a faulty bulb. I have tried new bulbs and it does not light.
Reply from Onsite Technician
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians