Review of Volvo Car Group


Rated 1 out of 5 stars

No Integrity or Company Ethics

I bought my perfect car, the XC40 in December 2022 and I was extremely happy. But in June 2023 I started to hear some very strange noises every time I went over a bump or I was on a rough road, as an SUV the car should be able to handle the surface. I took it back to my the Volvo dealership where I purchased it from and after 6 attempts they finally found the fault in March of this year. Upon finding the fault the garage called VOLVO UK to discuss the problem in more detail and were informed that it is a problem that they are aware of and that all XC40 have the same problem with their engine mounts. I was shocked that they didn't activate a recall on all XC40 as this holds the engine in place and then when I thought that things couldn't get any worst I was told that they were going to begin manufacturing the new engine mounts for the XC40's at the end of July 2024 but this part would only be available for new XC40 and my car would be fixed sometime in 2025! I have tried to be accommodating to the situation for over a year now and I have finally decided to end my relationship with VOLVO after VCFS and VOLVO UK have washed their hands of the situation leaving me with a motor vehicle which is not fit for purpose. What I thought would have been a fantastic experience to own my dream car has turned out to be an absolute nightmare, stressful and very time consuming especially when VOLVO knew all the while that this is a common fault with new XC40! Shame on you...................

August 15, 2024
Unprompted review
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